Guideline For Verification Documents

During your time as a customer, you will be required to upload documents to verify your identity, address and the payment method you used.

We highly recommend that you upload these documents at your earliest convenience so that your gaming experience is not interrupted.

Ecco quello di cui abbiamo bisogno:

Prova dalla tua identità

Documenti accettabili:

Passaporto

Patente di guida

ID Card (Government Issued)


Il documento inviato deve:

  • Essere a colori
  • Essere in corso di validità
  • Presentare una foto chiara
  • Riportare la firma
  • Avere i bordi intatti

Verifica di residenza

Documenti accettabili:

Utility Bill (Gas, Water, Electricity)

Alternatively, a Bank Statement

Il documento inviato deve:


  • Essere a colori
  • Essere stato emesso a tuo nome
  • Riportare il tuo indirizzo
  • Essere stato emesso negli ultimi 3 mesi
  • Show logo of the company/bank
id

Bank Card

If you choose to make a deposit with a bank card, we will require a copy of the card. This step is necessary only once per bank card used. If you continue to use the exact same card, you won't need to complete this step again.

La carta inviata deve:

Parte anteriore della carta

  • Essere a colori
  • Devono essere visibili solo le prime 4 cifre e le ultime 4 cifre del numero della carta
  • Avere coperte le prime 8 cifre del numero della carta.
  • Avere i bordi intatti
id

Submitting your documents is an easy process and you need to do it only once. Simply upload them via the Cashier section when you log in. Additional document uploads are required only if you’ve used a new bank card, a new payment method or changed any of your personal information (e.g. address, name, etc.).

We check documents as quickly as possible, usually less than 12 hours. It could take longer if extra verification is needed, so if you haven’t heard from us within 48 hours, please contact customer support.

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